My Opium War at the Post Office
Foreigners in China starting from, say, the Opium War, don’t exactly have a track record of good behavior in China, and the afternoon I spent arguing at the post office isn’t exactly helping.
One afternoon a couple weeks ago, I arrived at the post office across the street from my school, entered through the glass doors, waded through the line of migrant workers sending hapharzardly wrapped packages to their hometowns, and handed my package slip to the attendant to pick up the cookies and deodorant my father had sent from the US. Only after I had handed over the slip did I realize that I had forgotten my passport, which is needed to prove you’re not picking up the wrong person’s package.
Faced with the prospect of wasting a half hour to go back home to retrieve my passport, I decided instead to argue with the young man across the counter. I argued with the man that he should accept my student ID, telling him that he was wasting my time until it became clear that I wasn’t going to get my package.
I walked home fuming, my head screeching as I turned over potential vitriol, looking for the wittiest vitriol to tell the man when I returned.
It wasn’t until I reached the post office for the second time (this time with passport in hand) that I realized how petty I was being and decided not to hurl invective at the man. After all, the young man across the counter was merely enforcing a rule that was probably for my own benefit in the first place.
I was certainly being petty, but as I asked myself why my temper had flared so wildly, I started to realize that my anger (and some of the anger I’ve seen flare up in others at banks, train stations, and other institutions in China) was partly a result of how opaque and inconsistent instiutions are in China.
China writers almost as a rule write about how relationships (guanxi) can get people about anything they want and about how people are used to going around rules and regulations, a practice called “zou houmen” or “going through the backdoor.” Yet perhaps we should add, “Throw a big enough fit and you can probably get about anything you want” to the list of China truisms. All of the practices exist because rules, regulations, and especially things that service people say are often flexible if not even farther from reality.
The result of a system that isn’t transparent is that it encourages people to either go around it or throw a fit to get their way. In my case at the post office, I had run up against a rule that actually was consistently enforced, but I had no way of knowing it in the first place.
Case 1
My roommate and fellow Princeton in Asia recipient, David, recently took three trips to the bank to pick up a money wire from the States. David had gone once when the bank was closed, again when they told him a minor detail was wrong on a form he had brought, and now finally he was back, and he handed his receipts to the woman across the counter.
The woman looked them over, and the told David he could now, finally, get his money, but they would have to give it to him in American dollars, the original currency the money was wired in.
Hearing this, David was at wits’ end. He asked them to explain exactly why they couldn’t give him Yuan.
The woman responded with a reason that David didn’t understand. Frustrated and wanting to understand the situation, David asked the woman to put down the reason in writing. Hearing this, the woman sighed, “Fine, you can have it in Yuan.”
David, seeking only to understand the situation, had unwittingly stumbled upon what was likely the woman’s unwillingness to be helpful. Apparently she could have given him Yuan all along, but hadn’t wanted to go through the trouble to do so. Only when David made a fuss about it did she relent.
David walked out of the bank with his Yuan in hand and a new strategy for dealing with service institutions in China.
Case 2
After arriving at the train station only minutes after our train for our weekend trip to Xiamen had left the station, I convinced my father and aunt visiting from the US that we should sneak onto the next train and only buy tickets on the train if they ask us to.
We got onto the train with ease thanks to the ticket-inspector’s carelessness in looking only at our car and seat designation and not at the train number. Once aboard, we found second-class sleepers and settled in.
Soon enough the onboard ticket-inspector had discovered us, and told us that we had to get off at the next stop because the remaining beds were all taken by passengers boarding at the next station.
Had I been in the US, I would have accepted the bad news and resigned myself to trying to get everyone back to Guangzhou for the night. But because I was in China, I put on my fighting spirit instead.
Suspecting that the woman was bluffing, we stayed put at the next station (the last of the night before the long haul to Xiamen), and sure enough not a single new passenger entered our compartment.
Soon after, the ticket-inspector reappeared and made us buy tickets, ignoring completely the inconsistency of her earlier words. In the end, we made it to Xiamen without further incident.
Through these experiences I’ve been heartened in my increasing ability to work the Chinese system to get what I want (or, as in David’s case, what should have been provided in the first place). But at the same time, I’ve been increasingly embarrassed at my temper in situations like that in the post office where I read the opaqueness incorrectly and struggle against a legitimate rule.
At least now I know not to wage another Opium War the next time I forget to bring my passport to pick up a package from the post office.
My big worry now is heading back to the US used to being combative to get my way. So if you see an uppity midwestern guy flipping his lid at the post office in the US, do me a favor and remind me where I am.
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