Change and Resilience

By odd coincidence I was discussing resilience as a psychological trait over lunch with a friend last week and then noticed a CFP about resilience and libraries. It struck me that we librarians talk a lot about change but little about the resilience necessary to adapt. A search of Library Lit confirmed my suspicion. A keyword search for change yielded over 10,000 hits, but resilience had only 15 hits. That rigged search doesn’t actually prove much, but you have to admit it makes a nice contrast.

Out of curiosity I searched for book on resilience and stumbled across Building Resiliency: How to Thrive in Times of Change, by Mary Lynn Pulley. This book had two major things going for it: 1) it was in ebrary, so I didn’t have to leave my office to get it, and 2) it’s only 26 pages long so I could read it in one sitting. The book seems aimed at managers who are taking on new management tasks and are feeling Peter Principled, though that’s not quite how the book puts it. Having known some Peter Principled managers in my day and always anxious to avoid being Peter Principled myself, I could sympathize.

Pulley (who has a fantastic name for someone trying to lift you up) has a "Resiliency Worksheet" at the end that lays out the nine themes of the book as a 7-point Likert scale. Below are the themes with the most resilient responses.

Acceptance of Change

I am comfortable with change. I see it as an opportunity to grow as a leader.

Continuous Learning

Change provides a chance for me to learn new skills and test new ideas. I like to build on the lessons of the past – my successes and my disappointments.

Self Empowerment

I regularly assess my strengths. I keep my eye out for work assignments that will let me build new managerial skills and develop as a leader.

Sense of Purpose

I like to think that my work reflects my personal values. I try to make decisions based on what’s important to me and balance that with the organization’s mission. 

Personal Identity

I really like my job, but it doesn’t define who I am. I have other pursuits outside of work that are just as important to me as my job.

Personal and Professional Networks

I really appreciate my family, my friends, and my colleagues. There have been many times that those relationships have helped me out of a jam. I like to stay connected to those people who are close to me and take a personal interest in their lives.

Reflection

I make some room each day to reflect on my decisions and actions I like to look back to see if there was another choice I could have made. 

Skill Shifting

My skills could prove useful to this organization in another role. I can translate my experiences outside of work into developmental opportunities. 

Relationship to Money

I like things. Doesn’t everybody? But I don’t want to get caught in the trap of working long hours and taking on extra assignments in order to pay for things that don’t really reflect my interests and values. I make my money work for me. I think about my purchases before I make them. 

If we leave out or revise things like "building management skills" or "developing as a leader" then I tilt heavily toward the resilient end of the spectrum. Given that one of my mottos is "there is opportunity in chaos," this isn’t surprising. The least resilient responses were the ones that accepted the least responsibility for one’s life and actions. "Change makes me uneasy." "I want to stick with what I know best." "If this organization wants me to develop, it has to give me some kind of plan." "It’s my life the way it is – I can’t just change it around to make it into something else." "There are always so many things to do." Resilient people know they are responsible for their decisions, while the least resilient people live in what existentialists call bad faith. They don’t accept their freedom of choice; they just want to be excused.

Despite our frequent demands for or obsessions with change, we don’t pay enough attention to the anxiety such demands and obsessions invoke in some librarians. We do occasionally discuss what sort of people successful librarians need to be these days, but not necessarily how we get there. In addition to focusing on technical or organizational changes, we should also draw attention to what traits people need to adapt to these changes and how those traits might be developed. What breeds resilience in some and not others, and is there anything libraries can do to create resilient librarians?

I’m just asking the question, but I don’t necessarily have an answer. Personally, I’d recommend a good course of philosophy based on my experiences overcoming adversity and depression when younger. Where some have therapy and prescription drugs, I had existentialism and beer. Existentialists believe that we are responsible for our own actions and define ourselves by our choices and that no one is essentially a winner, a loser, a hero, a coward, or a librarian. We are the projects we choose, though we try to escape from the responsibility by pretending other forces control our lives. However, though it might develop resilience, I’m not sure a regimen of existentialism and beer would work for everyone, and I’m pretty sure the beer without the existentialism would do no good at all.

There’s also the motivational and self-help literature, which often recommends the same attitude of self-control. It’s not surprising that some self-help literature contains similar ideas about personal responsibility. Of course, I exclude the so-called self-help of the 12-step variety exemplified here, which is just another manifestation of bad faith. Truly helping oneself requires personal responsibility, self- empowerment, and self-direction. According to Building Resiliency, so does being resilient during times of professional change. 

I knew at least one manager who just wanted obedient sheep, but that’s the exception in my experience. Most people probably think it a good idea to have resilient employees who take responsibility for their development. What’s not clear to me is how that can happen.  Sometimes the literature on change will include something on motivating people, but motivation only goes so far. Even if people are motivated they might still not be resilient, and the traits listed above can’t necessarily be motivated. Resilient people take responsibility for themselves and their development. Could one create an organizational culture that would provide such motivation, when resilient people are resilient even without such a culture? Can one really motivate people to be more resilient when the point is that resilient people motivate themselves?    

Ultimately, I think the resilient traits Pulley lists mark an important distinction between professional and unprofessional work. By that I’m not exactly talking about "professional" librarian versus paraprofessional/ library assistant/ library worker/ whatever so much as the way one approaches work. Professionals–whether managers or not–do most of the things in the list. They accept change, empower themselves, find their own purpose, build their own skills, learn continuously, etc. They don’t wait for others to tell them what to do. They accept responsibility and take control of their work. That was as true for my work when I was a circulation clerk as it is now. 

Sometimes lists like this pop up in library articles or blogs. It’s no great secret what’s necessary, but it’s not clear how everyone can get there, even with a resiliency checklist and some recommendations for action. Resilient people are made, not born, but the professional question might be whether one can make them when they really have t
o make themselves.

Humanism and Libraries

Those who weary of the unreflective pragmatism pervasive in librarianship should appreciate Andre Cossette’s Humanism and Libraries: an Essay on the Philosophy of Librarianship, newly translated from the French by Rory Litwin for his own Library Juice Press.  The slender volume is a clear, refreshing discussion of the philosophy of librarianship, and Litwin should be congratulated for making it accessible to English-speaking readers.

Humanism and Libraries makes a distinction between library science and library philosophy and tries to establish the definition and aim that unifies all libraries and provides their philosophical foundation. Library science “is the theoretical construction of objective relationships among the activities of librarianship,” and should be contrasted with philosophy, which “is the theoretical integration of library practice as a unity, the encompassing understanding of the meaning of the profession.” Library science studies the activities of libraries, while library philosophy explores their underlying unity and justifies their function in society. Because of their practical training and pragmatic tendencies, librarians tend to function without a coherent philosophy, which isn’t fatal for daily operations. “For librarians, the fact of not having a coherent professional philosophy does not prevent them from being motivated by ideas and principles, but these bear more resemblance to religion than to a genuine philosophy.”

He asserts that a philosophy of librarianship would need a definition of librarianship and a set of goals for all libraries. For the definition, he claims inspiration from Jesse Shera and proposes the following: “Librarianship is the art and science of the acquisition, preservation, organization, and retrieval of written and audio-visual records with the aim of assuring a maximum of information access for the human community.”

This seems simple enough. It’s the discussion of aims that becomes complicated. The aim is crucial, because Cossette takes a teleological approach to library philosophy. “The vast human project of the Library can only be evaluated according to the aims toward which it is directed.” Though I disagree in part with his assessment, I’m in agreement with the approach, as it is exactly what I proposed in my essay on “Technological Change, Universal Access, and the End of the Library,” where I argued that “part at least of any philosophy of the library must include thinking about the telos or end of the library. We must ask and try to answer the question: what is the end of the library?”

Cossette examines three possible ends: preservation, education, and information access. Some have considered the aim of libraries to be preservation. Cossette makes the excellent point that “if the role of the librarian only consists in preserving texts he is merely a technician and can not be considered a professional, nor scientific.”

Cossette also denies that education is a sufficient end, but his reasoning is much shakier here. He first denies that education can serve as the end of the library because it’s “classist.” “In maintaining the illusion that the ultimate goal of the library is education, thinkers in library science perpetuate an ideology that is inseparable from the division of society into classes, which exists in the interest of the dominant class. This bourgeois librarianship, which aims to disseminate high culture, to grant access to the treasures of civilization, is alienating for the vast majority of working people…. This librarianship is classist also for the reason that it universalizes a system of values that belongs to the dominant class.” This objection seems weak for a number of reasons. Something being “bourgeois” isn’t a philosophical objection to an idea as the ultimate goal of an institution. Libraries are perhaps bourgeois institutions, and there’s an end on it. If access to the treasures of civilization alienates the majority of workers, then so much the worse for the workers. However, the biggest weakness is that Cossette’s definition confuses education with indoctrination or perhaps acculturation. Libraries as educational institutions don’t “disseminate high culture,” or at least that’s not all they do.

In addition to denying education as a possible end of libraries, he has a serious problem with the notion of librarians as educators, which a lot of academic librarians consider themselves to be. He’s opposed to the idea, quoting Kenneth Kister that the “educator is mainly interested in critical analysis of the material involved, whereas the librarian is largely concerned with such services as acquisition, organization, retrieval, and distribution of that material.” He argues that just because librarians teach people how to use libraries doesn’t make them educators. Librarians who believe they are “have a poor sense of the fundamental nature of librarianship. They have neglected to take account of what all types of libraries have as a common goal: the maximal dissemination of information.”  (This is his end for libraries.)

He claims that “Librarians are not engaged in a pedagogical situation, which means they are able to play a role that is completely different from that of a teacher, whose function is normative, hierarchical, and distanced. His fundamental role consists of providing the information requested by the reader, as rapidly and effectively as possible. In academic and school libraries, it is plain that users require, in the majority of cases, information for their educational needs. But it would be an abuse of language to claim this as a reason to call a library an educational institution or a librarian a teacher. The aim here is merely to teach students how to access information.” (My emphasis.)

But is this true? I don’t believe it is. Academic librarians teach people both to access and evaluate information, and collection development librarians also build library collections not just by including some works but by excluding others, which often involves some sort of intellectual evaluation. Cossette is so dedicated to defending his primary claim about the end of libraries that he ignores what academic librarians actually do.  Librarians as educators upsets Cossette’s scheme because then academic librarians and special or public librarians couldn’t claim to be experts in the same field of expertise. Such a rigid definition itself fails to take account the possibility that all libraries might not have a common goal.

He concludes with the fairly banal point that the telos or goal of libraries is the maximal distribution of information.

The contemporary library becomes a service for information retrieval with the aim of providing all people with pertinent information toward educational, cultural, utilitarian, recreational, or other aims…. It is not a question of imposing on readers this or that type of information as a pretext for fulfilling a supposed educational or cultural mission. Rather, the librarian leaves it to the user to determine the purpose of his information request and accords him the full freedom to choose for himself the information that he will use.

Elsewhere, I’ve called a version of this the Universal Access Principle (or UAP), “ the proposition that libraries should provide free access to all information to all persons all of the time.” At the time I argued that this principle is confused. “The belief underlying the UAP allows for no evaluative choices, and yet it is used to justify an evaluative choice–i.e., that citizens should be taxed to support this principle. It is founded upon a radical ethical relativism, asserting that we have no way to decide what is good or bad, and thus we must let individuals decide for themselves, but then it decides for them. Specifically, it decides for the citizens that it is good for them to underwrite ethical relativism.” I’m not sure I still agree with my previous assessment, especially the claim about ethical relativism, but I agree with the basic point that the UAP claims a neutrality that cannot possibly justify it as an end of the library. It claims to be value neutral, but is cryptonormative instead. And the hidden norm isn’t the ethical relativism I once thought, but instead Enlightenment liberalism.

Even after deciding upon the UAP as the telos of the library, Cossette sneaks education and acculturation in through the back door when he addresses the role libraries play in informing citizens and helping free the oppressed.  “In providing needed information to all citizens, especially the most disadvantaged, the library lends its support to the realization of democratic ideals: it contributes to the formation of an informed electorate that is capable of rational decisions.” This is definitely not the goal of neutral information providers, and if this is the essence of libraries then there can be no libraries in totalitarian states. He says that ”librarians working in democratic libraries are professionally neutral in facing political, moral, and religious problems that divide readers. If there is controversy, they defend intellectual freedom.” However, the defense of intellectual freedom is not a neutral political position.

This section concludes by bringing in more voices affirming the non-neutral neutrality of librarians. “They provide free access to all to a collection that contains controversial texts and ideas. The impartiality is made possible by their professional ‘indifference’ to all competing opinions. ‘If he [the librarian] has no politics, no religion, and no morals, he can have all politics, all religions, and all morals.’ The contemporary library is a center of liberalism, ‘but its function is not to preach it but to be liberalism in operation.’” The ideas quoted so approvingly don’t make much sense, though. Librarians can’t defend intellectual freedom and have no politics, and though it makes political sense to claim so librarians aren’t really professionally impartial about ideas or books. A library that is the “center of liberalism” cannot possibly be neutral. Cossette affirms as much when he finally discusses libraries and humanism in his conclusion. Libraries are humanistic because they aim toward creating a certain sort of human being. “How can we call a service that aims for the creation of autonomous individuals who are sufficiently well informed to bring about all of their various projects anything but humanistic? … The work of librarianship is truly a human endeavor, that is to say an activity of humankind for humankind, that has as its end the well being of humankind.”

Earlier, Cossette had claimed that the end or goal of libraries was the maximal dissemination of information in a neutral manner, but even he can’t maintain that as the end. In the conclusion, we are told the end is the “well being of humankind,” and its well being in a very particular way—the creation of autonomous individuals informed enough to complete their various human projects. That’s an awfully ambitious goal for librarians who are supposedly neutral. Obviously, the UAP claims neutrality, when in fact it isn’t neutral, but aims to create a liberal culture of free autonomous human beings. This is where I think Cossette and the “neutral” liberals he quotes are confused. If the UAP is the founding philosophical principle of librarianship, then libraries are not in fact neutral and can’t possibly be. They are necessarily institutions of education and acculturation—to create educated, informed liberal democratic citizens. Librarians may build collections housing diverse views, but they don’t believe those diverse views, and they are not neutral about them. Some of the ideas are better than others, and librarians help decide that. Cossette wants to have the library be neutral towards information while claiming that neutrality serves emancipatory goals, but that’s disingenuous. Libraries as he conceives of them are institutions actively participating in the Enlightenment project of human liberation through education and tolerance. It’s educational, critical, and bourgeois. It assumes that critical thought is as necessary as information, and helps provide both. Though beginning as an Aristotelian, Cossette turns Kantian in the end.

Cossette’s definition and ultimate end of librarianship assumes that all libraries have something in common, the library-ness of the library, as a Platonist might say. He has to spend so much time deriding the educational claims of academic librarians because if they are educators in any meaningful sense then they have something peculiar they might not share with public or special librarians.  However, by the time he concludes with the humanistic, liberal end of libraries, this attempt at unity is no longer necessary. By undercutting the supposed neutrality of librarians, he has reintroduced an educational role for both academic and public librarians. Though public librarians sometimes deny their educational role and affirm their neutrality, some occasionally embrace an educational and cultural mission. That’s the point I got from the Darien Statements (which I evaluated here).

I disagree with his attempt at unification, because academic and public libraries have different, though sometimes overlapping missions. There may well be no library-ness of the library to examine. This doesn’t mean there can be no philosophy of librarianship, only that such a philosophy will have to be more complicated than providing access to information. Ultimately, I agree with Cossette’s conclusions that we can only understand and philosophize about libraries by understanding their place in a society and culture. The end of the library cannot be an end in itself, but must reflect the ends of society. By acknowledging the role of libraries in liberal democracies, Cossette says as much himself.

Though I’ve found much to criticize (and left many interesting arguments untouched), I highly recommend Humanism and Libraries. If it weren’t so thought-provoking, I would never have addressed it in the first place. Regardless of whether one agrees with all of Cossette’s methods or conclusions, taking the journey with him through this discussion should give any librarian much food for thought.

LibGuides for Library School

I just had one of those epiphanies in which I realized I hadn’t written for a while. I’ve been meaning to, but have been preoccupied with teaching "Introduction to Sources and Services in the Arts and Humanities" online for the UIUC library school. It’s not so much the time commitment, which is considerably less than teaching a writing seminar. It’s more that I’ve been thinking about the course, but writing about it while teaching seems inappropriate. For the curious, it’s going okay so far. I’ve had a few successes and definitely made a few mistakes.

One success was choosing to have my students prepare a library research guide for an upper-level undergraduate course in the humanities. I knew I wanted to use something like LibGuides, and when talking about it with a colleague he suggested contacting Springshare, which turned out to be a great idea. I wrote Springshare asking if they could set up a domain for my course so that the students could learn to use LibGuides, and pointed out the mutual benefits (they get some free publicity and maybe get to hook students on LibGuides, and my students get to use the product that has become something of a standard in academic libraries in the last few years). Slaven Zivkovic from Springshare responded quickly and warmly to my request, and as far as I know my library school course is the first one to have its own LibGuides domain.

I’ve written favorably about LibGuides a couple of times before when it was a newer product. My enthusiasm for it hasn’t changed. It’s no surprise to me why so many libraries have subscribed, since LibGuides delivers a great product at a great price. Also, as my experience shows, Springshare is responsive to the library community in very positive ways. I don’t normally plug products on the blog, and at this point I’m not sure LibGuides really needs plugging, but I do want to give a hearty public thanks to Slaven and the folks at LibGuides both for making a very useful product and for letting my students use it.